We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you. – Mary Kay Ash
In a world where Gallup tells us that two thirds of all people are disengaged from their daily work it is critical that we as leaders make a focused effort to pour into our team. Please stay with me here, this is not some mammy pamby feel good social strategy, this is about enlightened self-interest. Studies show that highly engaged talented people produce 38% more results than their peers in competing organizations.
Here are three jump starts that will immediately impact your team, leadership and bottom line.
- Trust. Great leaders empower their teams with the trust to lead. At Southwest Michigan First our philosophy is that everyone is the CEO of their own responsibilities. This does not mean that we do not have accountability; it does not mean that we do not have expectations; it means that everyone is empowered to make decisions and held accountable for their success. Trust is a critical way leaders show their team that they are valued.
Action Step This Week: Ask your team what they would do in their jobs if they were the CEO of their own responsibility and then empower them to do it. Interested in more? Here is a previous blog on trust.
- Celebrate. Great teams and cultures celebrate success. The problem is that highly driven, “type A” organizations forget because they are working for the next victory so they forget to celebrate today’s victory. Ever run out of gas in your car? How did that affect your forward momentum? Celebration is the fuel for your team.
Action Step This Week: Ring The Bell! Commit to meeting weekly and allowing every member of your team to lift up the success of someone on another team and to “brag” about their proudest moment of the week. Interested in more? Check out this podcast.
- Family First. I have written about this in previous blogs so let me summarize, if you allow people to put their families first they will not only be better parents, better spouses, better people but they will also be more productive and committed employees. As part of our coaching and team building practice, I met with a group of assembly line workers to discuss their engagement. One individual, when asked what they liked best about their job, did not respond with pay or benefits or even free food, it was that the President of the company knew their name and asked about their families. Cost to the company: nothing. Impact on the organization: Priceless.
Action Step This Week: Buy your team lunch and ask them to tell you about their lives, families, hopes and dreams. Their levels of re-commitment to you and your mission will be palpable. Additionally, give every member of your team a copy of the book, Choosing to Cheat: Who Wins When Family and Work Collide?
Still doubting that team engagement matters? Or that it is too costly? According to the Dale Carnegie Group, “Companies with engaged employees, outperform those without by 202%”. Can you afford not to focus on celebrating and jump starting your people?