“Unless someone like you cares a whole awful lot, nothing is going to get better. It’s not.” – Dr. Seuss
Be kind. The vast majority of this life’s problems can be fixed with kindness and the same applies in the workplace. I am unsure how we slipped away from serving people, but the human condition wants to be appreciated. Every person on the planet gets up each day and wants to know that another heart appreciates and values them. By extending a small amount of kindness and a small amount of appreciation, you will find that your customers, your clients and your coworkers will coalesce around your organization and lift it up; a direct result of just loving and extending kindness to them. No hidden agenda but simply serving your people.
Southwest Michigan First strives for every teammate to carry a spirit of kindness and I urge you to not discount that characteristic when hiring for your own organization. You have to have people that are hard-wired to uplift and serve your customers at all levels and areas of the organization. If your team is not hard-wired to do so, it is near impossible to uphold a culture centered on kindness. If we are not careful, the stress of day-to-day operations of the organization and the busy nature of the workplace get in the way. As a point leader you have to make a conscious effort to remind your team that simple things like please and thank you, greeting customers by name and treating others with respect and kindness is the greatest way for them to both gain respect and success in the industry.
This success is not only measured in a multitude of friendships, though it may, but it is directly correlated to the business success of your organization. People want to do business with those that they trust and value. Authentic customer service, and the relationships that come with that, many times is the tipping factor when choosing whom to work with and for. Customer service goes directly to the bottom line; good customer service is good business. I do not know any business that is successful, truly successful, without incredible customer service.
Here is to treating our customers with the kindness and respect they deserve.
Question: In what way do you need to improve on your customer service?